退款政策

Some of our products are collectible models, pre-order items, or products sourced specifically after an order is placed. Please review this policy carefully before purchasing.

1. When You May Request After-Sales Support

You may contact us if your order arrives with:

  • Significant physical damage to the main model caused during transit;
  • A clear manufacturing defect; or
  • An item that is materially different from what you ordered.

We may request supporting evidence to properly review the issue.

2. Claim Time Limit and Evidence

If your item arrives damaged or has another significant issue, please contact us within 48 hours after the package is marked as delivered.

We may ask you to provide:

  • Photos of the outer shipping package;
  • Photos of the entire product;
  • Clear photos or videos of the damaged area;
  • A complete unboxing video; and
  • Your order information or other information reasonably required to review the claim.

A complete unboxing record can help us determine whether the issue occurred during transit or after the package was received.

Failure to provide the necessary information within the applicable time period may affect our ability to review and process the claim.

3. Situations Generally Not Eligible for Refunds or Compensation

The following situations generally do not qualify for a refund, return, or compensation:

  • Minor dents, scratches, creases, or deformation to the outer shipping packaging when the model itself remains intact;
  • Minor color differences caused by photography, lighting, display settings, or screen differences;
  • Minor color variations between different production batches;
  • Minor paint marks, paint imperfections, mold lines, or assembly gaps that are normal characteristics of collectible models;
  • Normal variations resulting from hand-assembly or hand-painting;
  • A change of mind, personal preference, or simply not liking the product; or
  • Issues caused by an incorrect shipping address, refusal of delivery, or failure to pay applicable import charges.

4. Return Conditions

If we determine that an order qualifies for a return, we will provide specific return instructions.

Unless the issue was directly caused by our incorrect handling or inadequate packaging, return shipping costs will generally be the customer's responsibility.

Returned products should be unused and, where possible, include their original packaging, accessories, and components.

Missing parts, accessories, or original packaging, as well as additional damage, may affect the final refund amount.

5. Order Cancellation

Customers may contact us to request cancellation if an order has not yet entered the sourcing, packaging, or shipping process.

Once an order has entered the sourcing, packaging, or shipping process, cancellation may no longer be possible.

Please submit cancellation requests as soon as possible.

6. Refund Processing

For refunds that require the product to be returned, we will process the refund after the returned item has been received and inspected.

Refunds will generally be issued to the original payment method.

The time required for the funds to appear in your account depends on your payment provider or card issuer.

If a return is not required, we will process the agreed resolution once the claim has been reviewed and confirmed.

7. Customs and Import Charges

Under our DAP shipping terms, applicable import duties, VAT, GST, customs clearance fees, and other local import charges are the customer's responsibility.

If a package is returned, held, or incurs additional charges because the customer did not pay applicable charges, refused customs clearance, or failed to comply with destination-country import requirements, such circumstances generally do not qualify as shipping damage eligible for a refund.

If you experience a customs-related issue, please contact us. We will assist you in checking the available shipping information and package status.