物流政策
1. Order Processing Time
After payment is confirmed, we generally require up to 7 business days to source, verify, package, and prepare your order for shipment.
Business days do not include weekends or applicable public holidays.
Once your order has been dispatched, tracking information will be provided through the contact information associated with your order.
2. International Shipping Time
For most destinations, estimated international transit time is approximately 25–35 business days after dispatch.
This is an estimated transit time only and is not a guaranteed delivery date.
Delays may occur due to customs inspections, flight changes, weather, holidays, quarantine procedures, or local logistics conditions in the destination country.
3. DAP and Import Charges
Orders are generally shipped under DAP (Delivered At Place) terms.
The order price does not normally include import duties, VAT, GST, customs clearance fees, handling fees, or other local import charges that may apply in the destination country.
Customers are responsible for applicable import-related charges under the regulations of their destination country.
If customs authorities or the local carrier require payment of applicable charges, customers are responsible for completing the payment as required to avoid potential delivery delays, return-to-sender situations, or other shipping issues.
4. Packaging
We take reasonable measures to protect products before shipment based on the nature of each item.
Because international shipments may be subject to handling, pressure, impact, and movement during transit, the outer packaging may arrive with minor dents, scratches, creases, or deformation.
Minor damage to the outer packaging alone, where the product itself remains intact, generally does not qualify as product damage eligible for compensation.
If the main product is significantly damaged during transit, please contact us and follow the claim process described in our Refund & Return Policy.
5. Shipping Issues
If tracking information has not been updated for an extended period, shows an unusual status, or you experience another delivery issue, please contact us as soon as possible.
We will assist with tracking inquiries based on the available shipping information.
Because international shipments involve multiple logistics providers, customs authorities, and local delivery services, certain delays or processing times may be beyond our reasonable control.
4. Packaging & Damage Disclaimer
We strictly reinforce package protection before shipment. Outer box damage, dent, scratch or deformation caused by international transit is not considered a product defect and is not eligible for refund or compensation. Only damage to the main model body is eligible for after-sales claim.
5. After-sales Claim Rule
If the model arrives with severe breakage or factory defects, buyers must provide complete unboxing video and clear photos of both outer package and damaged item within 48 hours after delivery. Any claims beyond the time limit will not be accepted.